Frequently Asked Questions

  • I need help choosing the products
    I can call 024 477 13 34 or send an email to
  • What are the possible payment methods?
    Secure online payment, bank transfer, e-banking or on-site payment in cash or  using credit / debit card.
  • What are the delivery methods?
    Deliveries are sent in parcels according to Swiss Post standards.
  • How much does delivery cost?
    Delivery is free of charge from CHF 200. -, below this price the Swiss Post price list applies and the value is indicated in your shopping cart.
  • What are the delivery times and how are they guaranteed?
    The deadlines are indicated next to each article, in case of change of time you will be notified and can cancel the delivery.
  • What should I do if my package is damaged?
    You have to make a claim directly to La Poste
  • What should I do if my product has a manufacturing defect?
    You must notify us immediately of a manufacturing defect, from this moment on, we are committed to provide you with quick solutions for the return and exchange of materials.
  • Can I change my mind and cancel my order?
    You can return the goods at any time up to 8 days after delivery, at your own expense.
  • Can I exchange my product for another size?
    The first exchange is free, except for skis.
  • Can I exchange my product for another product?
    Yes, but the shipping costs are at your expense.
  • Are the products guaranteed?
    You are entitled to a 2-year warranty on all our products, however, this applies within the legal limits applicable in Switzerland.
  • What are the fees if I return product to 2skiglisse?
    Return shipping costs only.
  • Does 2skiglisse guarantee data confidentiality?
    Of course!